01
Open your portal
Sign in to contact your pharmacist and view your messages.
Healthlink PharmacyYour
Your
pharmacy.
We dispense and deliver prescribed medication. For questions about your medication or delivery, contact your pharmacist through the patient portal.
24/7 portal support24/7Portal support
How it worksYour portal.
Your portal.
Three steps.
02
Delivery updates
View available delivery information for medication we supply.
03
Send a message
Ask your pharmacist about your medication or delivery.
Support & information
Contact the pharmacy How can we help?
Medication questions
For questions about your medication or how it was supplied.
Ask the pharmacyDelivery support
For delivery information, a delayed parcel or a missing delivery.
Get delivery supportReport a side effect
Let the pharmacy know about a suspected side effect or product concern.
Safety informationTerms & policies
Information about using our services and the patient portal.
Read the termsHealthlink Pharmacy
Medication supply.
Patient support.
Patient support.
The pharmacyHealthlink
Healthlink
Pharmacy.
Healthlink Pharmacy is a dispensing pharmacy. We prepare and supply prescribed medication and answer questions about the medication we supply.
We do not accept medication orders directly from patients. Our website provides pharmacy information; the patient portal is for contact with your pharmacist and delivery information.
Useful to knowYour questions,
Your questions,
answered.
Information about the portal, contacting the pharmacy and reporting a concern.
Ask a questionHow do I contact my pharmacist?
Open the patient portal and sign in with your Healthlink account. For account-access questions, contact the pharmacy.
What does Healthlink Pharmacy do?
Healthlink Pharmacy is a dispensing pharmacy. Patients cannot order medication directly from us without a valid prescription, either through this website or through the patient portal. We only dispense and deliver medication on the basis of a valid prescription.
Where should I ask a medication question?
Contact your pharmacist through the patient portal. Email and the public contact form are for general enquiries. Please do not send full medical records, prescriptions or identity documents through the public contact form.
What does 24/7 portal support mean?
You can access the portal and submit a support request at any time. It does not mean that every message receives an immediate response. The portal and contact form are not emergency services.
How do I report a side effect or make a complaint?
Visit Pharmacovigilance to report a suspected side effect or product concern. For service complaints, see our Complaints procedure. If you need urgent medical help, contact local emergency services or a healthcare professional immediately.
ContactContact the
Contact the
pharmacy.
For general enquiries, use the form or email us. For questions about your medication or delivery, contact your pharmacist through the patient portal.
orders@healthlinkpharma.com24/7 portal support
Contact your pharmacist and ask about medication supplied by Healthlink Pharmacy.
Open patient portalThis form is not an emergency service. For urgent medical help, contact local emergency services or a healthcare professional.
Send a message
We will reply to the email address you provide.